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1. Right of Withdrawal (Change of Mind)
You may cancel or return any item within 14 calendar days of delivery without giving a reason. Items must be unused, in their original condition, with all tags and packaging intact. Contact customer support through the website’s contact form to obtain return instructions. Return postage for change-of-mind returns is the customer’s responsibility.
2. Defective or Incorrect Items
All products are covered by the two-year EU legal warranty against manufacturing defects. Report any issue within 30 days of delivery, including photos and a description of the problem. Once approved, you may choose one of the following remedies:
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A free replacement of the same item.
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An item of equal value.
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A full refund to the original payment method.
Return shipping costs are covered for confirmed defects. These remedies do not limit any statutory consumer rights.
3. Refunds
Refunds are processed within 7 business days after the returned item is received and inspected. Credit-card refunds may take one billing cycle to appear, depending on the card issuer.